Squared Up Support

iPhone, iPad and Android

Contact us

For help, bug reports, or feedback, email us at support@blazingiron.software. We reply by email.

To report a problem from inside the Game, use the Report a problem option. It opens your email app with a message to us that includes the Game’s version, your device model, operating system, and screen size, and your installation ID, so we can look into it faster. You can edit or remove any of this before sending.

If you email us directly, please tell us your device, its operating system version, and what happened.

Restoring the full version

The full version is purchased through the Apple App Store or Google Play and belongs to the Apple ID or Google account you bought it with. To unlock it on a new device, sign in with the same account and tap Restore Purchases in the Game. We never receive your payment details, so refunds are handled by Apple or Google.

Cloud backup

The Game backs up your saved games, progress, and settings to your iCloud account on iPhone and iPad, or your Google Play Games account on Android, so you can restore them on a new device. Backup is on by default and you can turn it off in the Game’s settings. Turning it off does not delete what is already backed up. You can delete that through your iCloud or Google Play Games account settings.

Deleting your crash reports

Crash reports are deleted automatically after 90 days. To have yours deleted sooner, email us the installation ID shown in small text at the bottom of the Game’s About page.

Privacy

See the Squared Up Privacy Policy for how the Game handles your information.